Shipping & Returns

Where we ship

We ship to addresses in the 50 US states and Washington, DC. We do not currently ship to US territories, APO/FPO/DPO military addresses, or outside the United States.

Shipping cost

Standard shipping is $4.99 per order. The amount is shown before you pay. Prices are in US dollars.

Processing and delivery estimates

Your order is fulfilled by our supplier partner. After payment, we place your order with the supplier, normally within 1 business day. Each product page shows whether the piece ships from a US or an overseas warehouse. Our supplier estimates carrier transit of about 2–5 business days for US-warehouse items and 5–10 business days for overseas-warehouse items after the item ships. Supplier processing time varies by item. These are estimates, not guarantees.

If we cannot ship your order within the time we stated — or within 30 days if no time was stated — we will email you before that deadline, explain the new expected date, and offer you the choice to cancel for a full refund.

Tracking

Your confirmation email includes a private link to your order status. When a shipping label is created we email you the carrier and tracking number. A label being created does not mean the carrier has the package yet; the first carrier scan can take 1–2 business days. We update your order only from carrier or supplier information, never on a timer.

Split shipments

If your order has more than one piece, it may arrive in separate packages with separate tracking numbers. You will not be charged extra shipping.

Address changes and cancellations

Contact us as soon as possible. We can change the address or cancel only before we place the order with our supplier (usually within 1 business day of payment). After that, the order cannot be changed or canceled.

Damaged, defective, or incorrect items

If a piece arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Please do not send anything back unless we ask you to. Once we review it, we will offer a refund or a replacement of the same item if it is available. We never substitute a different item without your agreement.

Lost or undelivered packages

If tracking shows no movement for 7 business days, or shows delivered but you did not receive it, contact us within 14 days of the last tracking update. We will open an investigation with the carrier and our supplier and keep you informed. If the package is confirmed lost, we will refund you or send a replacement of the same item if available.

Change-of-mind returns

Because of hygiene and our supplier's terms, jewelry is not returnable for change of mind, fit, or preference. Please read the ring guide and measurements before ordering. This does not limit any rights you have under applicable law.

Returns address

We do not publish a returns address. If a return is needed, we will email you a return authorization with instructions. Packages sent without authorization may not be accepted.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it. Shipping charges are refunded when the issue was our or our supplier's error.

Questions? Contact us.