Help
Contact & FAQ
We usually reply within 2 business days. You can also email hello@fernjewelry.com.
Frequently asked
Is your jewelry real gold?
It depends on the piece, and every listing tells you. Many everyday pieces are gold plated or have a gold-tone finish over a base metal. See Materials & Care.
Do I need an account?
No. You check out as a guest. Your confirmation email has a private link to track your order.
Where do orders ship from?
Our supplier partner ships each order. The product page says whether a piece ships from the supplier's US or overseas warehouse.
Can I return a piece I don’t like?
Jewelry is not returnable for change of mind. If it arrives damaged, defective, or incorrect, we make it right. See Shipping & Returns.
Are your pieces hypoallergenic?
Only if the product page says so. We list these claims only when our supplier documents them.
How do adjustable rings fit?
They adjust within a small documented range. See the ring guide.